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All About Cingular

Cingular was formed in the year 2001 as having a a joint venture of SBC Communications and BellSouth .The joint venture was created the nation's second largest carrier. Cingular grew out of 11 regional companies. These companies include BellSouth Mobility, BellSouth Mobility DCS, Cellular One, Houston Cellular, BellSouth Wireless Data, Southwestern Bell Wireless, Pacific Bell Wireless, Nevada Bell Wireless, Ameritech Cellular, SNET and SBC Wireless.

The merger was completed on October 16, 2004. They combined company had a customer base of 46 million people which placed Cingular and has a largest wireless provider in the United States. Cingular has intoduced a high-speed network. it is known as BroadbandConnect, based on UMTS and High-Speed Downlink Packet Access , to counter Verizon Wireless and Sprint's EV-DO networks. UMTS service was launched on December 6, 2005 in Seattle, Portland, San Francisco, Salt Lake City, San Jose, San Diego, Las Vegas, Phoenix, Austin, Houston, Dallas, Chicago, Boston, Baltimore and Washington D.C. Cingular is expected to launch UMTS in all major metropolitan markets by the end of 2006.

GSM Facilities

In California, Nevada, northern New Jersey and New York City, Cingular and T-Mobile USA maintained and shared a GSM-1900 network prior to the acquisition of AT&T Wireless, through a joint venture known as GSM Facilities.

The network is sharing with the agreement and allowed for Cingular to offer local service in northern New Jersey and New York City and T-Mobile to offer service in California and Nevada. Cingular and T-Mobile USA announced their intention to dissolve the agreement contingent on On May 25, 2004, Cingular's successful acquisition of AT&T Wireless.

Cingular outsources some of their Customer Care in Canada and overseas.On August 25, 2005, Cingular was removed from the New York Better Business Bureau because of a large number of complaints that were not handled in a timely manner. The company is in the process of restructuring its customer care procedures and has appealed the decision.[6] It remains a member of the BBB in other states in which it operates.

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